Returns and Cancellations (Merchandise Exchange or Store Credit Only) No Refunds
Returns
Our policy lasts 30 days, which means you have 30 days after receiving your item to request a merchandise credit or exchange. Please contact us by email justfourucollectibles@yahoo.com in regard to a merchandise credit or exchange for a return (if applicable) If 30 days has gone by since your purchase, unfortunately, we cannot offer you a merchandise credit or exchange.Processing timeline after item is received back is 10 to 14 days
Just4ucollectible does not do refunds.
To be eligible for a credit or exchange, if applicable, your item must be unused and in the same condition that you received it. Processing timeline is 10 to 14 days
Merchandise credits, coupons or gift cards expire in 30 Days.
Substitutions: In the interest of good customer service and customer satisfaction, substitutions of the same value and quality may be sent. The customer will be notified by email. If the customer does not agreed with the substitution, please let us know within 48 hours.
Custom Made items are not Returnable, Refundable, Exchangeable and Cannot receive a Store Credit.
Additional non-returnable items: Gift cards
An Exchange or Merchandise Credit will not be processed if the item or items have not been returned.
Please do not send your purchase back to the manufacturer. (If a custom made item or non returnable item is returned, it will be returned back to the customer.)
Any item that is not in its original condition, or that is damaged, or that has missing parts while in the customer's care cannot receive an Exchange or a Merchandise Credit. Also any item that is returned after 30 days cannot receive an Exchange or a Merchandise Credit.
Exchanges and Credits (if applicable)
Once your merchandise is received and inspected, we will send you an email to notify you that we have received your item/items. We will also notify you of the approval or rejection of your possible exchange. If the item is not exchangeable due to unavailability, then a Merchandise Credit will be issued due to our no Refund policy. Processing timelines is 10 to 14 days
Just4ucollectible does not do refunds.
Late or missing store credits (if applicable)
If you haven’t received a store credit yet, first check your email again.
There is often some processing time before a credit is posted. If you’ve done all of this and you still have not received your credit yet, please contact us at JustfouruCollectibles@yahoo.com. Processing timeline is 10 to 14 days
Sale items (if applicable)
Only regular priced items may be exchanged or receive a store credit, unfortunately, sale items cannot be returned at all.
Exchanges (if applicable)
Any items that are wrong size, wrong color or wrong item will be given an exchange or store merchandise credit if applicable (custom made items can not be refunded/returned/exchanged or given a merchandise credit).
If you need to exchange it for the same item, send us an email at JustfouruCollectibles@yahoo.com.
For hygiene reasons, we do not accept exchanges or returns of shoes,ear rings, cosmetics ( makeup), swimsuits, lingerie sets, panties, tights or similar intimate items. These items are a final sale.
Shipping
If applying for a store credit or exchange, you should email us at justfourucollectibles@yahoo.com. Merchandise credit or Exchange Processing timeline is 10 to 14 days
You will be responsible for paying for your shipping costs for exchanging your item. Shipping costs are non-refundable.
Depending on where you live, the exchanged product may take 12 to 45 days to arrive.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The return /cancellation Policy is subject to change.
P O BOX 1237 Westerville, Ohio 43086
Estimated Shipping Times
Estimated Delivery Time: 12-45 days
Our policies ensure that we rigorously adhere to the highest standards of
shipping in an ethical manner, environmental sustainability, data security and more.